Refund policy

All sales are final. We do not allow for returns due to change of mind.

Damages and issues
We do our best to pack all orders thoroughly to avoid damages. 

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so we can evaluate the issue and work with you to resolve it. 

We will require your order number + photos to complete an assessment. 

Please email us at hello@arohahealth.com.au 

Exceptions / non-returnable items
Certain types of items cannot be returned, like courses or workshops. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days.

Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@arohahealth.com.au