At Aroha Health, we value both your time and ours. In order to provide the best possible service and accommodate all of our clients, we have a clear cancellation policy in place. This allows us to accommodate everyone fairly and keep appointment slots available for those who need them.

Please take a moment to review the policy and fees associated with cancellations or missed appointments.

48-Hour Notice Required

We kindly ask that you provide at least 48 hours notice
if you need to cancel or reschedule your appointment. If you cancel with more than 48 hours notice,
you will receive a full refund of your deposit
or can reschedule your appointment without penalty.

Less Than 48 Hours Notice

We understand that life happens, and in cases of emergencies or
unforeseen circumstances, we will do our best to accommodate you.

If you cancel with less than 48 hours notice, a rescheduled appointment or a partial refund of your deposit may be
processed at the discretion of Aroha Health.

No-Show Policy

Initial Consults: If you do not attend your Initial Consultation without prior
notice, the full deposit will be forfeited.

Follow Up Consults: If you do not attend your Follow Up Consultation without prior notice, your credit card will be charged for the full amount of the appointment.

Our cancellation policy helps ensure that we can continue
providing high-quality care while being fair to all clients,
including those on our waiting list. We truly appreciate your
understanding and support in keeping our business running
smoothly.

How to Cancel or Reschedule

To cancel or reschedule your appointment, please do one
of the following: 

Reschedule Online: Use the link in your SMS or email booking to reschedule online

Email us:hello@arohahealth.com.au

SMS: 0424 297 808

If none of the above work for you, you're welcome to call during business hours Mon-Fri 9am-5pm 0424 297 808. Please note, the 48 hour cancellaiton notice is still required even if this is your preferred method of communication.